Terms and Conditions

Delivery Terms and Conditions

Free Delivery on orders over £25

(excludes motor vehicles and select items)

All orders placed which amount to £25 or more are eligible for free UK mainland delivery (excludes Highlands). This excludes genuine parts, oversized items (see details below) and motor vehicle purchases i.e motorbikes, scooters, quads, buggies and electric cycles.

Delivery of Motor Vehicles

• Free delivery applies to all motor vehicles within a 25 miles radius of our premises.
• Addresses ouside a 25 mile radius of our premises can be delivered for a sensible, subsidised delivery charge.

Oversize items

• Items over 1.84m in length are classed as oversize and therefore are subject to additional postage charges. Please contact us for more details.

International Postage

International postage rates apply and are not subject to free delivery. Please contact us for more information on international postage.

1. Your account

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when purchasing.

Two Wheel Centre reserve the right to refuse access to the web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy for more information.

3. Access to the Two Wheel Centre web site

We will make all reasonable endeavours to ensure that availability of the web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for web site access

Two Wheel Centre grant you a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Two Wheel Centre. This licence does not include any resale or commercial use of this web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This web site or any portion of this Web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

5. Our contract

When you place an order to purchase a product from Two Wheel Centre, we will send you an E-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send E-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the confirmation of shipment to you. Any products on the same order which we have not confirmed as being shipped do not form part of that contract. Payment can be made by VISA, Mastercard, Maestro, Solo or VISA Electron. Payments made by Debit or Credit card are processed at point of order at which point your card will be debited the for the full amount of the order.

6. Pricing

All prices quoted include VAT at the current rate, where applicable.

7. Stock

If for any reason, we are unable to deliver your order within 10 days, we will contact you immediately.

8. Coupons and discounts

Any discount and/or coupon code cannot be redeemed against a motor vehicle.

Two Wheel Centre reserves the right to disallow discount and/or coupon codes against certain products, retrospective to their use at the checkout.

9. Electronic communications

When you visit the Two Wheel Centre website or send E-mails to us, you are communicating with us electronically. We often communicate with you by E-mail or by posting notices on the web site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

9. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our web site, policies, and these conditions of use at any time. You will be subject to the policies and conditions of use in force at the time that you use the web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. If we are unable to fulfill your order within 30 days we will give you the choice to either cancel your order or wait for us to fulfill your order. This condition does not affect your statutory rights.

11. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

12. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of Scotland, England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English and Scottish courts.

13. Complaints

In the event of a complaint, please contact us or write to us at our postal address at:

Two Wheel Centre
1-5 Priory Works
Priory Square
Mansfield
Nottinghamshire
NG19 9LN

14. Your Right To Cancel

In the event that you wish to cancel your order, you may do so by sending a letter to our postal address or by contacting us.

15. Return of Goods

We feel you will be happy with the products you have ordered, however, in the event that you feel it is necessary to return the goods please contact us straight away and then return items to us within 7 days (unworn/unused/unfitted) with your order number and reason for return. We will gladly exchange for a different size. You will need to pay the postage costs for the goods to come back to us. When returning goods via the post office, we recommend you use Recorded delivery. Please note due to the nature of the goods we cannot accept electrical items back once despatched.

In the unlikely event that we have dispatched an order incorrectly, we will exchange for the correct item/s upon the return of the incorrect item/s. All postage costs with be absorbed by Two Wheel Centre.

In the event of returning a purchase ordered subject to an offer (for instance, buy Item (a) and get Item (b) free/half price) and the buyer would like a refund (not replacement) BOTH items must be returned even if only one product is faulty/incorrect.

Should we arrange a collection of a parcel on your behalf, a courier will arrive to collect the parcel/s from you at a pre-arranged time and location. Any parcel/s returned to us by any method must be packaged in their original/or new packaging. Please avoid sticking labels onto the products directly (helmet/boot boxes etc) as this could result in your refund being refused. We make every effort to ensure you receive your product/s in the condition you expect, therefore we expect returned items to be treated in the same manner. We reserve the right to apply surcharges or refuse refunds should items be returned without original labels/packaging or should the items be returned in less than new condition.

16. Deliveries

All Items are delivered via Royal Mail Recorded Postal Service or a courier service of our choice. The majority of deliveries will need to be signed for. When placing an order there will be an option to choose a different delivery address from your billing address if preferred.

Delivery times are approx 2-3 working days from order (stock products), special orders can take up to 28 days. If you haven’t received an order after 2 weeks then please contact us to let us know. If your parcel arrives damaged please report it to us immediately. You should also report any damaged parcels to the carrier at the time of receipt. We are unable to issue a refund for any damaged product, or carriage charges for that product, if both of these procedures have not been followed.